Professional Services
Centralised ticketing and service management.
One queue, an owner and a status for every request.
The Problem
Support requests arrive by email, chat and phone with no single queue and no way to measure resolution. Work goes to whoever noticed it first, and nobody can say how long things take.
How Tickzor works
One queue for every request.
Tickzor is built for speed: request handling, routing, communication and resolution tracking across a service team, with every request in one queue.
Who uses Tickzor
Core Modules
Ticketing system
One queue for requests arriving across every channel.
Internal help desk
Request handling for internal service teams.
Client portal
Clients raising and following requests in one place.
SLA tracking
Response and resolution times measured rather than estimated.
Routing & escalation
Work routed by rule rather than by whoever noticed it first.
What changes
One queue for requests arriving across every channel
Work routed by rule rather than by whoever noticed it first
Response and resolution times measured rather than estimated
Categorisation that surfaces the recurring issue worth fixing at source
Let us show you Tickzor in action.
Start a conversation
Start a conversation
Tell us what you are trying to solve. A strategist will reply within one working day.